If a significant CRM system project is on your agenda in this new fiscal year, here are checklist items that you need to look out for in vendor proposals. 10 Things You Want: Sign up here. 1. A ...

The growing intersection of artificial intelligence and CRM platforms is helping companies automate processes, accelerate decision-making, and predict future trends, thereby driving real-time customer ...

Self-service CRM has arrived. Technologies such as portals, voice recognition, and next-generation search engines have improved so dramatically that they’ve become an indispensable part of the CRM ...

SoftwareReviews' latest Data Quadrant report highlights the top-rated CRM software solutions in the current market that are successfully harnessing the technological trends. TORONTO, July 31, 2023 ...

Paul Greenberg: What is your definition of CRM (not the formal definition of CRM)? Clint Oram: For me it's the same that it's always been. I'm looking for a personal assistant for my customers. A ...

TWO CRM (CUSTOMER relationship management) companies, Chordiant and Onyx, are beefing up their offerings by acquiring smaller vendors. Chordiant announced late Monday that it will buy PrimeResponse, a ...

NEW YORK--(BUSINESS WIRE)--Emplifi, a leading customer engagement platform, today announced it has been recognized in ‘The 2024 CRM Top 100’ list of vendors by Destination CRM, a property of CRM Media ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced its recognition as a category leader in the 2024 CRM Industry Leader Awards. The company was cited ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...